Web Design London
Posted
03 / 12 / 2020
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Empowering Small Takeaways

The online ordering service industry has conditioned customers to need convenience, personalization, and speed. We live in a digital age where transformation is happening at a much faster rate than anticipated. It did not take long for takeaway services like Uber Eats, Just Eat, Deliveroo and others, to proliferate every industry.

To be specific, delivering anything to customers is a task that can either be done in-house or outsourced to a service that does it for you, for a fee.

Often, when working with the giants of the industry, the problem of cost immediately comes up. Even when the cost is acceptable, the implications of a relationship where you rely on just one service to do your deliveries are not desirable.

That is where we come in.

What is NOQ?

NOQ is a marketplace app that connects vendors to customers. What started off as an events app, has now been restructured to cater to venues and takeaways as well. We know businesses are working hard to push through the current Covid impositions, and it’s derogatory to have such high fees charged to them, at a time where every penny counts. That is why we decided to come into this battlefield with the Giants, striving to give you, the businesses a voice and a chance to feel empowered again.

It is a marketplace we want to create. The tenets that guide our business are not dictated by a need to maximize our profit margins but by providing you with the service, you would like your customers to have.

mobile ordering app

Our Goal of Empowerment

When it comes to small businesses, it is natural to worry about competition from bigger businesses. Delivering services and items to your customers can seem like a challenge.

NOQ is our answer to the soul-crushing nature of giant delivery services that charge high fees or attempt to change how you do business just because they can.

When working in any business where delivery is a big part of your success, you might wonder, ‘do I need to opt for a third-party takeaway service like Uber Eats, Just Eat and Deliveroo, or do all of this in-house?’

With such a limited pool of choices, it is easy to see why either of the ideas is not an easy choice to go with.

If you go for in-house, you have to consider all the trouble you run into and how profitable setting up something like that will be. On the other hand, relying on the delivery giants could present problems you may not be able to anticipate.

Giants

Third-Party Ordering Examined

To understand the value proposition here, let’s look at what third-party ordering means for your business and tell you why NOQ is a great option for you.

 
What are the pros of third-party ordering services?
  • You can bring in new business as every platform brings a loyal customer base that is already using the service.
  • Third-party ordering services have experience and resources that you may take too long to learn if you decide to set up your in-house delivery.
  • Outsourcing this part of your business will allow you to focus on the core part of your business.
  • With third-parties, you can avoid investments in many things. You will not have to set up an ordering service from scratch because the third-party provider already has that in place.

Even with all these benefits, there are cons as well.

It is important to realise that the NOQ app is designed with principles of mutual benefit in mind. We want to give you an ordering service experience where we do our best to ensure that what you have, gets to your customers.

We want to be very good at what we do, to avoid the cons that plague third-party giants Uber Eats, Just Eat and Deliveroo. 

 
What are the cons of third-party ordering services?
  • The hefty commission fees are usually not manageable in some instances and could thin your margins.
  • Many of the businesses needing an ordering platform are afraid that they will lose control over the customer experience.
  • Hiring a third-party ordering service can cause you to lose control of your brand image.

 

That is where NOQ comes in. We do not just want to be the third party that delivers your goods and services. We want to be a part of your business and execute on takeaways exactly how you would have done them, to create an experience that the customers will love you for.

As part of our service, we ensure that NOQ is strictly a marketplace and not a wall between a business and its customers. You communicate with each other, and we stand in the middle, not as a barrier but as a bridge, making it easy for your customers to let you know what they want and for you to deliver through us.

Croissant takeaway

What happened to takeaways?

Third-party ordering services cropped up because businesses needed to outsource the arduous task of setting up an in-house takeaway system.

However, something changed. With technology, the industry accelerated, and some things slipped through the cracks. It is not uncommon to hear complaints about the loss of control by a business that relies on third-party ordering platforms, slow bureaucratic processes that waste time, giant companies that use the names of smaller businesses for advertising themselves, a lack of communication between customers and the business, among other things.

Why NOQ?

The worrying part about doing business with takeaway giants is that they position themselves between you and the customer. Yes, they provide an important service but at what cost?

We provide you with a marketplace where you meet your customer. The communication lines are open, the app is streamlined to ensure efficiency and speed and our customer service principles ensure that your business never gets lost in the shuffle. Additionally, at NOQ we empower you to take ownership of your image and branding, and to take full control of what the customer sees. Lastly, we care about you and are on-hand for any issues or questions you may have, helping you benefit from the whole experience.

Don’t allow yourself to be bullied by what are essentially monopolies that claim to be the only option because NOQ is here for you. 

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